Shipping policy
Shipping Policy
Last updated: 20 October 2026
This policy explains processing, dispatch, delivery and the handling of delivery-related problems. Information disclosed for your order and mandatory consumer rights remain applicable.
1. Destinations and processing
We accept orders for destinations supported at checkout. Processing time is separate from carrier transit time.
Order processing: [CONFIRM_PROCESSING_BUSINESS_DAYS] business days.
Dispatch country or countries: [CONFIRM_DISPATCH_ORIGIN].
2. Estimated transit after dispatch
| Destination | Estimated transit time |
|---|---|
| United States | [CONFIRM_US_TRANSIT_BUSINESS_DAYS] |
| Canada | [CONFIRM_CA_TRANSIT_BUSINESS_DAYS] |
| United Kingdom | [CONFIRM_UK_TRANSIT_BUSINESS_DAYS] |
| Australia | [CONFIRM_AU_TRANSIT_BUSINESS_DAYS] |
| New Zealand | [CONFIRM_NZ_TRANSIT_BUSINESS_DAYS] |
Business-day estimates exclude weekends and relevant public holidays. Total estimated delivery time includes processing and transit. An estimate does not remove a delivery deadline or remedy required by law.
3. Delivery charges and import costs
Delivery charges collected by RAMIREZ are shown before payment. Free shipping applies only when expressly offered and subject to its disclosed conditions.
Duties, import taxes and handling charges: [CONFIRM_WHETHER_INCLUDED_OR_PAYABLE_ON_IMPORT].
We do not charge again for an amount already collected or use this policy to transfer a charge that the law makes our responsibility.
4. Dispatch and tracking
Dispatch means the parcel has been handed to the carrier. Creating a shipping label alone does not establish dispatch or delivery.
When tracking is available, we provide the tracking details. A carrier may need time to display its first scan.
If items travel separately, we will explain the split and provide the available shipment information. Partial delivery does not mean that the whole order has been delivered. We do not add an undisclosed shipping charge for a split we arrange.
5. Address corrections and missed deliveries
Provide a complete delivery address, including any apartment number and postcode. Email sac@storeramirez.shop immediately if a correction is needed.
If an incorrect customer-provided address or missed collection causes a return, we will explain the available options and any actual, disclosed and lawful redelivery cost.
A refused or returned parcel does not automatically mean that the customer has abandoned all payment or consumer rights.
6. Delays and inability to fulfil
If we cannot meet the promised dispatch timeframe, we will notify you promptly, explain the available information and provide the cancellation or other remedy required by law.
Any legally required consent to delayed shipment will be requested. Silence is not blanket consent to an indefinite delay.
If an order cannot be fulfilled, we will cancel the affected items and promptly issue the refund due. Carrier or customs delays do not create an unlimited extension of our obligations.
7. Missing, incomplete or damaged deliveries
Email sac@storeramirez.shop if a parcel is overdue, marked delivered but missing, incomplete or damaged. Include the order number and tracking reference where available.
Where reasonably possible, check an authorised recipient or safe place identified in the delivery record. We will investigate with the carrier or fulfilment partner and assess the evidence.
Tracking alone does not automatically defeat a genuine non-receipt claim. Optional shipping protection is not required to retain statutory rights.
We will not require an indefinite wait for a carrier investigation before providing a remedy that is already legally due.
8. Returns and support
See the Returns & Refunds Policy for return eligibility, postage and refunds. Obtain the correct return destination before sending a parcel.
Our sole customer support channel is: sac@storeramirez.shop.